Privacy Policy

1. About This Policy

Auxra Advisory Partners (referred to as "Auxra", "we", "us", or "our") is committed to protecting your personal information and handling it in a responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to it. By using our website or engaging our services, you agree to the collection and use of information as described in this policy.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

• Contact details: your name, email address, phone number, and company name
• Business information: your company's growth stage, primary operational challenges, and other details you provide through our enquiry form
• Correspondence: records of emails, messages, and notes from our interactions with you
• Technical data: where analytics are enabled, information such as browser type, device type, and pages visited (collected in an aggregated, non-identifiable form where possible)

We do not collect sensitive information (as defined in the Privacy Act) unless required for a specific purpose and with your consent.

3. How We Collect Personal Information

We collect personal information:

• Directly from you via the enquiry form on this website
• Through email correspondence and telephone conversations
• Via referrals from existing clients or professional contacts
• During the course of providing advisory and consulting services to you

Where practicable, we collect personal information directly from you. We will notify you at the time of collection or as soon as practicable afterwards if we receive your information from a third party.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• Respond to your enquiries and assess suitability for our advisory services
• Provide, manage, and improve the quality of our consulting engagements
• Send service-related communications, including updates and invoices
• Meet our legal, regulatory, and professional obligations
• Improve our services and the functionality of our website

We will not use your personal information for direct marketing without your prior consent. If you consent and later wish to opt out, you may contact us at any time.

5. Disclosure of Personal Information

We do not sell, rent, or trade personal information. We may share your information with:

• Our professional advisers (including accountants and legal counsel) who are bound by confidentiality obligations
• Service providers who assist in delivering our services (such as email platforms and document management tools), under appropriate data processing agreements
• Regulatory authorities or courts where required or permitted by law

We do not disclose personal information to parties outside Australia unless required by law, or with your prior consent, and only where adequate privacy protections are in place.

6. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Access to personal information is restricted to authorised personnel who require it to perform their duties.

While we strive to protect your information, no method of transmission over the internet is entirely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client engagement records are generally retained for 7 years in line with standard professional services obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections where information is inaccurate, incomplete, or out of date. To make a request, contact us at [email protected]. We will respond within 30 days. In some circumstances we may be unable to provide access - if so, we will explain why.

9. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information in a way that does not comply with this policy, you may contact us to raise a complaint at [email protected]. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at this address. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

11. Contact

For any questions, requests, or concerns relating to this policy, please contact us:

Auxra Advisory Partners
Email: [email protected]
Melbourne, Victoria, Australia